TickDesk
Smart ticket management and support automation platform for organizations. Helps manage, track, and resolve employee or customer issues efficiently.
Challenges
Organizations face several challenges in managing support requests and internal issues:
- Support requests received through emails, calls, or messages get missed
- Difficulty in routing issues to the right department or person
- No clear tracking of ticket status and ownership
- Limited visibility into response time and resolution performance
- Manual follow-ups and lack of accountability
Solutions
GTT's TickDesk provides a centralized and automated system for managing all support tickets.
- Centralized ticket creation and tracking
- Automatic routing of tickets to the right department
- Role-based access for support agents and administrators
- Structured ticket lifecycle management
- Automated notifications for every ticket action
End-to-End Flow
Key Outcomes
- Centralized handling of all support requests
- Faster response and resolution of tickets
- Clear ownership and accountability
- Improved visibility into support performance
- Organized and auditable support operations
Key Benefits
- For Management: Real-time dashboards & performance reports
- For Support Teams: Balanced workload & easy collaboration
- For Users: Faster responses and clear communication
Why GTT
- Strong experience in workflow and process automation
- Practical, easy-to-use support systems
- Focus on transparency and accountability
- Reliable technology partner with long-term support
Our Location
Office No: 601, Sai Capital,
Senapati Bapat Rd, Laxmi Society,
Model Colony, Shivajinagar,
Pune- 411016 Maharashtra, INDIA
Other Locations
